Return Policy

We are committed to delivering high-quality products and a seamless shopping experience. If you encounter any issues or are not entirely happy with your order, please don't hesitate to contact us. Your satisfaction is our priority. Please take a moment to review our return policy below:

Eligibility for Returns:

  • Our return policy covers products that arrive defective, damaged, or if there was a mistake on our part in fulfilling your order.

Initiation of Return:

  • To initiate a return, please contact our customer support within 14 days of receiving your order.
  • Provide a clear explanation of the issue along with photographs showing the defect or damage.

Verification and Resolution:

  • Our team will review the provided information and images to verify the issue.
  • If the return is approved, you may be asked to return the defective or damaged item or provide additional details.

Refund or Exchange:

  • For approved returns, you can choose between a replacement product or a full refund.
  • Refunds will be issued using the original payment method. If a gift card was used for any portion of the payment, the full amount will be returned to a gift card. 

Shipping Costs:

  • If the return is due to a defect, damage, or mistake on our part, we will cover the return shipping costs.
  • If you're returning an item for reasons other than the mentioned, the return shipping costs will be your responsibility.
Timeframe for Returns:
  • Please initiate the return process within 14 days of receiving your order.
  • The returned item should be shipped back within 30 days of receiving approval.

Packaging:

  • Please ensure that the returned item is in its original packaging or a similar secure packaging to prevent damage during transit.

Non-Returnable Items:

  • We do not accept returns or exchanges for items that have been damaged by no fault of the company.
  • We do not accept returns or exchanges on final sale items. 
  • We do not accept returns on gift cards.

Contact Us:

  • To initiate a return or for any further questions, please contact our customer support team at hello@chakraful.com.